TERMS + CONDITIONS
1. INFORMATION ABOUT US
Florencebanega.com is operated by Florence Banega Limited (we) a company registered in England and Wales under company number 11560127. Our correspondence address is at 134 Lots Road, Chelsea, London, England, SW10 0RJ. We are a limited company. VAT number: 310198043.
To contact us, please e-mail hello@florencebanega.com
2. GENERAL
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Florence Banega Ltd, hereinafter referred to as “Florence Banega”, ”us ” or ”we”, at the Florence Banega desktop website and mobile website.
By using and/or placing an order at florencebanega.com, you agree to be bound by the terms and conditions set out herein (the ”Terms & Conditions”). Please make sure you have read and understood the Terms & Conditions before placing your order.
We reserve the right to amend these Terms & Conditions from time to time without prior notice to you. The version of the Terms & Conditions that will apply to your order will be those on florencebanega.com at the time you place your order.
Florence Banega want to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the florencebanega.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these Terms and Conditions.
3. PRODUCT GUARANTEE
All Florence Banega pieces are guaranteed for 1 year from the purchase date. If you have any issues with your item, please get in touch via our contact page here.
Please always provide your order confirmation number so we can respond more quickly and accurately.
4. DELIVERY
Florence Banega exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
Florence Banega endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. We work closely with our shipping partner to minimise the potential impact of custom delays on our international customers
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirming receipt of your order. If your order does not arrive by the scheduled date, please contact Florence Banega Customer Care via email or our contact form, which can be found here.
5. COLOURS
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system or device. We cannot guarantee that your computer system or device will accurately display such colours.
6. WITHDRAWAL OF ORDER
You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered item(s). Shipping costs will not be refunded unless items are faulty.
If you wish to cancel or return your order, please provide us with notice in writing via email to hello@florencebanega.com.
If the item you have received is defective, please notify Florence Banega promptly and return the item in accordance with section 7 (Returns) below. Florence Banega will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through florencebanega.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Florence Banega reserves the right to cancel any order prior to the time it is delivered to you.
7. RETURNS
Florence Banega guarantees a full refund for any returned items in accordance with section 6 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (you may try the item on indoors) and that any labels or tags should be intact. Shipping costs will not be refunded unless items are faulty.
8. RIGHTS YOU LICENSE
When you upload or post content to our website or owned social media channels and pages, you grant us, and other users of our site and social media channels and pages, a worldwide non-exclusive, perpetual right to use such material for any purpose, including commercial purposes.
9. LINKING TO THIS WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other website, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
Where our site contains links to other websites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
7. APPLICABLE LAW
If you are a consumer, please note that these terms of use, their subject matter and formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
8. TRADEMARKS
Florence Banega and stylised forms of ‘FLORENCE BANEGA’ are trade marks of Florence Banega Limited.